Refund policy

Returns & exchanges

Subject to the rights conferred upon you by the Australian Consumer Law, all items created by Iso Liwela Sydney are considered final sale. Given the bespoke nature of our products, returns and exchanges are typically not accommodated unless legally mandated.

Australian Consumer Law

In Australia, our perfumes are covered by guarantees that cannot be waived under the Australian Consumer Law. You have the right to receive a replacement or refund for a significant fault. Additionally, if the goods fail to meet acceptable standards and the issue is not deemed significant, you are entitled to have them repaired or replaced.

Should you suspect a breach of consumer guarantees, kindly contact us at info@isoliwelasydney.com so that we can work together to identify the best possible outcome for all parties. You may be required to return your unopened items to us so that we can ensure we have the procedures in place to avoid this in future. You will be responsible for any associated expenses, including delivery costs. If your claim is validated under the Australian Consumer Law, we will reimburse your return shipping fees. Depending on the nature of the issue, we will either dispatch a replacement item or provide a refund.

For more information or further support, you can reach out to us directly at info@isoliwelasydney.com